What Happens If You Have Not Received Your Order?

If you haven’t received your order, we’re here to help. Please contact our Customer Care Team via email at: [email protected]

When to Report a Missing Order

Before reporting a missing order, please allow the following timeframes for delivery:

What Happens Next?

Once we confirm your claim, we will arrange for a replacement order to be dispatched as soon as possible, at no additional cost to you. The delivery time for the replacement will depend on your location and follow our standard shipping times, which you can view on our Delivery Page.

Need Advice?

If you need further assistance, feel free to email us at [email protected]—we’ll be happy to help!

We aim to respond to all email enquiries within 48 working hours (Monday – Friday, 8:30 am – 4:30 pm).

Please Note: Something Different Wholesale reserves the right to update this returns policy at any time and may use discretion when offering refunds or replacement goods. We encourage you to check your order upon receipt and contact us as soon as possible with any concerns.