Your credit note is automatically applied by our Accounts team when your order comes through to us, which means you won't need to apply it at the time of placing your order on our website.
When you submit payment to us online, this is a pending amount. Our Accounts team deduct the balance of your credit note from your order total and then complete the transaction for the remaining amount. The total value of the credit note we applied to your order will then drop back into your available bank balance from your initial pending payment to us.
Please note that use of credit notes are not reflected on order invoices.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article