EU Orders - FAQs

CAN I PAY IN GBP?

No, all of our EU customers must pay in EUR.

IS THERE A MINIMUM ORDER POLICY FOR EU CUSTOMERS?

Yes, our minimum order requirement for customers importing into the EU and Northern Ireland is €175, excluding VAT. 

WHAT ARE THE SHIPPING FEES FOR EU ORDERS? 

All EU orders are charged a flat rate shipping fee of 7%. This simple and transparent rate ensures you always know what you’re paying, with no hidden surprises. Plus, we offer same-day dispatch for all orders placed by 12 pm GMT.

WHAT COURIER DO YOU USE?

We ship all EU goods with UPS.

WHAT IS THE ESTIMATED DELIVERY TIME?

Estimated delivery will be 5-7 working days from when the order is placed. 

WILL I RECEIVE A TRACKING NUMBER?

Yes, a tracking number will be emailed to you upon dispatch of your order.

ARE THERE ANY RESTRICTED GOODS?

No, the products listed on our website when logged in to your SDW account are available for delivery to the EU.

CAN I RECEIVE MY ORDER BY PALLET?

Unfortunately, we are currently not able to ship by pallet. All orders are shipped by UPS.

DO I NEED AN EORI NUMBER?

Only customers in Northern Ireland need to provide an EORI number. You no longer need to provide us an EORI (Economic Operator Registration and Identification Number), for shipment to the EU.

HOW CAN I PAY FOR MY ORDER?

You can pay for your order by credit card, debit card, or PayPal.

CAN I HAVE MY ORDER DELIVERED TO ANOTHER EU COUNTRY?

Yes, you can! Please refer to our EU VAT Rules page to determine how much VAT you will pay on your order.

PAYING VAT

HOW DO I KNOW WHAT VAT RATE I AM?

All you need to do is proceed with your purchase and we will take care of the rest. We handle all of the paperwork and automatically apply the appropriate VAT rate to your invoice based on the information you provide.

If you'd like to check your VAT rate before placing an order, visit our EU VAT Rules page for a quick overview of your rates.

I DO NOT HAVE A VAT NUMBER, CAN I BUY FROM YOU?

Yes, however it is not possible to claim the VAT back.

WILL I HAVE TO FILL IN ANY PAPERWORK?

No, we will take care of all the paperwork so all you need to do is place your order and wait for it to be delivered.

WILL I HAVE TO PAY CUSTOMS CHARGES?

No, there will be no customs or clearance charges. We will handle these for you.

I AM VAT REGISTERED, CAN I CLAIM MY VAT BACK?

You can claim your VAT back if your delivery is to the Netherlands and you are also VAT registered in the Netherlands.